Returns & Exchange Policy
Return/Refund Policy for VOS Diamonds (All custom/ customized items & earrings are excluded)
As a client of VOS Diamond, we value you and your time. Our goal is for you to be not only satisfied, but happy with your purchase, and we understand that sometimes you may need to return or exchange an item. Our return/refund policy is outlined below. Please call us with any additional questions or concerns you may have.
Returns:
Once you receive your purchase in the mail, you then have 3 days to return it for a refund and 14 days to exchange it. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse any returns that do not meet these criteria.
Refunds:
Once we receive your return, we will inspect the item to ensure it meets our return criteria. If the item is in its original condition, we will process a refund for the purchase price to your original method of payment. A restocking fee of 10% is deducted from all refunds. Please note that it may take several business days for the refund to appear on your account.
Exchanges:
You may exchange the item up to 14 days after receiving the item. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse any returns that do not meet these criteria. We ship out your new item once we receive the original. All exchanges are final sale.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact the same day of receiving it in the mail to arrange for a return or exchange. We will cover the cost of shipping for damaged or defective items.
Please note that the following items are non-refundable:
Custom / customized / personalized orders
Earrings (for hygiene reasons)
All deposits, on any item, are nonrefundable.
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.